Service Policy - LaserPecker

Last updated: Nov 4th, 2026

Limited Warranty Statement

LaserPecker products come with a warranty of zero (0) to twelve (12) months or longer (if required by the local laws or regulations) from the date of the receipt of the product. If performance failure occurs from normal use circumstances during the warranty period, LaserPecker shall provide replacement or repair services.

The LaserPecker warranty policy is available in other languages at support.laserpecker.net. In the event of a conflict between different translations of these terms, the English version shall prevail.By using your LaserPecker product, you agree to be bound by the policy. If you are not eligible or do not agree to any of the Terms, do not use your LaserPecker product.

This warranty does not affect your legal rights in accordance with the laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the scope of the law in your country or region, your local policy regulations shall prevail.

What is Covered

Under this Limited Warranty, LaserPecker warrants that each LaserPecker product you purchase is free from material and workmanship defects under normal use during the warranty period.

The warranty period for different products and parts varies. Please refer to the "Warranty Period" section below to view the warranty period for your particular product or accessory.

The warranty period for a product will be calculated as the Rules and Priority below：

Priority	Calculation Rules	Notes
1	The Warranty Period shall start from the product activation date, up to 24:00 on the day before the product's warranty expiration date.	Product activation feature is not enabled yet.
2	The Warranty Period shall be confirmed based on the date when the user receives the goods.	Valid logistics information is required.
3	The Warranty Period shall be confirmed based on the issuance date of the valid invoice provided by the user.	Valid invoice information is required.
4	The Warranty Period shall be confirmed based on the order placement time corresponding to the order number provided by the user.	Valid purchase proof and order information are required.
5	The Warranty Period shall commence from the product activation date or 90 days after the date of product manufacture.	No valid proof information provided.

What is Not Covered

This warranty does not apply to:

× The product or parts are out of warranty.

× Products purchased through channels that are not authorized by LaserPecker, or products resold by other buyers.

× Damage caused by improper installation, incorrect use, or operation not following LaserPecker’s official instructions or manuals.

× Damage caused by unauthorized modification, disassembly, shell opening, or damage due to failure to follow LaserPecker’s official instructions or manuals.

× Normal discoloration, wear and tear, and consumption that occurs during the use of the product.

× Damage caused by operating the product with a defective battery or at low battery.

× Damage caused by the use of third-party components or products.

× Damage caused by a reliability or compatibility issue due to the use of unauthenticated third-party parts.

× Product failure or damage caused by a major incident or natural disaster (e.g., fire, earthquake, lightning, etc.).

× Damage that occurs during its transit back for repair.

× Loss of, or damage to, your data saved in your product.

× Uninterrupted or error-free operations on the product.

× Other failure or damage not caused by the quality of the product.

× Free products.

How to Obtain Warranty Services

LaserPecker will attempt to diagnose and resolve your problem through remote assistance including telephone, e-mail, or online chat.

LaserPecker may direct you to download and install particular software or firmware updates.

If your problem cannot be resolved over remote communication, you may be required to deliver the product to LaserPecker local service center for further examination. LaserPecker will arrange for repair or replacement services at no cost if the problem falls under this Limited Warranty.

LaserPecker does not provide global warranty, customers can obtain warranty service only at a designated LaserPecker repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.

Return&Refund Policy

If LaserPecker product fails to meet your requirements and expectations for any reason, please refer to the return and refund policy outlined below.

Scope

The provisions of this return policy apply exclusively to purchases made directly through the official LaserPecker Global website (hereinafter also referred to as LaserPecker).

Products purchased through authorized resellers or other sales platforms are subject to their respective policies. Please contact the reseller or platform for further information.

Return Period

A return request can be made within 14 calendar days of receiving the goods and the return shipment should be made within 14 calendar days of submitting the return request. After this period, your return request will be automatically canceled without prior notice.

Returnable Items

To be eligible for a return, products must be in the same condition as you received them (unused, complete, with all tags attached, and in the original packaging). Upon arrival, the return will be inspected to confirm that they are in good condition and do not affect resale.

Special Cases

Damaged, defective, or incorrect items received:

If you receive a product that is damaged, defective, or not what you ordered during transport, please contact our customer service within the specified 14-day return period to arrange a return or exchange. In such cases, LaserPecker will cover all return and replacement shipping costs.

If the product shows defects or malfunctions after the 14-day return period but within the valid warranty period, you can use our warranty claim. Please contact our Customer Support Team at support@laserpecker.com.

Damage due to improper handling:

Products damaged due to improper handling or unauthorized disassembly and/or malfunctioning are excluded from the return. In such cases, the return request will be rejected.

However, you can contact our Customer Support Team at support@laserpecker.com for repair support.

Missing accessories or packaging:

For a successful return, the product must be returned with all accessories, possible gifts, and the original packaging. Otherwise, the return will be rejected or a reduced refund.

Bundle offers:

For bundle offers containing discounted products, returns and refunds are only possible for the entire bundle. It is not allowed to return individual products from a bundle offer separately.

Return Procedure

To initiate a return, please first send your return request to our official customer service at support@laserpecker.com. The request must include:

The original order number and the exact name and Serial Number of the products to be returned;
A brief reason for the return, such as a change of mind, along with clear evidence (e.g. screenshots, photos, or videos and, if applicable, operation log files).

Our customer service will process your request within 2 working days and contact you to discuss the further return process once your return request has been received.

Once the return request is confirmed and approved, we ask that you send the products in the original packaging. You will receive the corresponding return address from our customer service.

Upon arrival of the return to our sevice center, a quality control check will be carried out. Please stay in touch with us and check your emails regularly to ensure we have received the returned products.

Notes on packaging and shipping

Each return must first be confirmed and checked by our customer service. Unauthorized returns may be rejected. You could also be liable for the loss of returned products.
Each return must be sent to the return address provided by our customer service. Otherwise, you may be liable for the loss of returned products.
To avoid damage during transport, all returned products must be packed in the original box and original packaging materials. Please reuse the box and packaging materials in which you received the goods.
If you return the products, please choose a trackable shipping method and provide us with a valid tracking number. Please monitor the shipment status closely, as LaserPecker is not responsible for lost packages sent via external carriers.

Refund

Refund timeframe

Refunds will be processed within 7 business days after receiving and inspecting the returned products.

The bank then completes the rest of the refund process. It may take up to 7 days for the amount to be credited back to your original payment account.

Refund Amount

A service fee and return shipping cost will be incurred for returning non-defective products.

· Within 14 calendar days after receiving a product if the product has manufacturing defect, you don't need to pay for any fees.

· Within 14 calendar days after receiving a product if the product has no manufacturing defect, you will need to provide the original receipt and pay a service fee for the refund. Please consult the table below for the service fee amounts.

Package Status	Product Category	Service fee*
Unopened	Machine	5%
Unopened	Accessory	5%
Opened, Unused	Machine	15%
Opened, Unused	Accessory	20%
Opened, Used	Machine	30%
Opened, Used	Accessory	20%

All products, packages, and materials must be intact.
If it's a machine, it must have lasered less than 50 times.
Materials and filters purchased separately can't be returned.

*Notes:

The percentage of the service fee will be calculated on the total price of the order, including tax and shipping costs. The service fee does not include return shipping fee.

Refund Amount and Account Notes

PayPal and credit card issuers charge certain bank fees, which may affect the final amount you receive.

Currently, we can only issue refunds to the original payment account used for the purchase. If you wish to redirect the amount to another account, please contact your bank directly for more information.

Order Cancellation

We strive to process and deliver your orders efficiently and promptly. If you wish to cancel an order, please contact us within 2 hours of placing your order to arrange a cancellation. If your order exceeds the 2-hour period:

In-stock items may already be undergoing internal processing, handed over to a carrier, or in transit, and therefore can no longer be canceled.
For pre-order items, if you wish to cancel your pre-order before shipping for other reasons, please contact our customer service. We will do our best to assist you.

Notes on Failed Cancellation

If it is too late to cancel your order, please contact our customer service immediately upon receipt of the package to initiate a return and refund request.
Please do not file a dispute or chargeback. Such actions can lead to an extended review by the credit card issuer and prolong the refund process by up to 90 days.
Please avoid refusing the package by not paying customs fees or refusing to sign for it. Such actions can result in the package being returned, destroyed, or lost. In such cases, all incurred customs, shipping, and other fees will be deducted from the total refund amount.

Replacement Policy

LaserPecker will provide replacement service in any of the following circumstances that occur：

Within 14 calendar days of receiving the product, if you request an exchange for non-quality-related issues, you need to pay for the shipping fee of return and resending the new product will be covered by LaserPecker.

Within 14 calendar days of receiving the product, if the product has sustained substantial damage in transit, provided always that the proof of damage issued by the carrier can be provided to LaserPecker. The shipping fees for both returning and resending the new product will be covered by LaserPecker.

Within 14 calendar days of receiving the product, if you find the product does not work properly after a period of use and is not caused by human causes, you can contact us to request a replacement. The shipping fees for both returning and resending the new product will be covered by LaserPecker.

Repair Policy

LaserPecker will provide repair service in any of the following circumstances that occur：

Exceeding 14 calendar days of receipt of the purchased product, if you find the product does not work properly, you can request repair service. You will cover the shipping fee from your location, while LaserPecker will cover the shipping fee of sending the repaired product back to you.

Please be aware that there may be additional customs fees depending on the policies of different countries. Extra charges such as customs clearance fees, local shipping charges, or administrative fees will be borne by you.

For the product out of warranty or man-made damage, LaserPecker can provide a paid repair service by the quotation agreement between Customer and LaserPecker.

Note on Replacement&Repair

Please note that once LaserPecker has agreed to a replacement or repair service, customers are required to ship the product back within 14 calendar days as instructed. Failure to do so will be deemed as a waiver of your right to the replacement.

Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. Any replaced parts may come with different serial numbers.

Warranty Period

Product	Main components	Warranty Period (Subject to local laws and regulations)	Details
LaserPecker LP series	The main components	12 months	Main control board, Motor, Laser module, Bluetooth module, Electric stand, Protective cover.
LaserPecker LP series	Accessories	3 months	Power adapter, Power cord, USB cable.
LaserPecker LX series	The main components	12 months	Main control board，Motor, Laser module, Bluetooth module.
LaserPecker LX series	Consumable parts	3 months	Fan
LaserPecker LX series	Accessories	3 months	Power adapter, Power cord, USB cable.
Accessories	Major parts	12 months	Rotary extension, Slide extension, Versatile electric roller, Air purifier, Power bank.
Accessories	Consumables	Not covered in the warranty	Materials, Filter set, etc.

Notes:

In case we have provided a replacement part, the warranty dopes not reset and the original warranty period still applies.The warranty period above is only for brand-new products.

Fee Description for Each Service Scenario：

Service Type	Service Fee*（refer to the percentage of the service fee table above）	Shipping Cost*	Remark
Non-quality Issue Return&Refund	√	√	After we re-inspect the returned products, if any product abnormality, missing or incomplete accessories are found, the relevant losses will be deducted from the refund amount.
Non-quality Issue Exchange	√ （Caused by Customer） × （Caused by LaserPecker）	√ （Caused by Customer） × （Caused by LaserPecker）
Quality Issue Return&Refund	×	×	After we re-inspect the returned products, if any accessories are incomplete or missing, the relevant losses will be deducted from the refund amount.
Quality Issue Exchange	×	×
Quality Issue Repair	×	√	Exceeding 14 calendar days of receiving the product, LaserPecker provide free repair service.

Limitation Of Warranty

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in place of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. LaserPecker disclaims all statutory and implied warranties, including, without limitation, (a) any implied warranty of merchantability and fitness for a particular purpose, and warranties against hidden or delayed defects; and (b) any warranty arising out of course of dealing, usage, or trade. As such warranties cannot be disclaimed, LaserPecker limits the duration and remedies of such warranties to the duration of this express warranty and, at LaserPecker's option, the repair or replacement services described above.

Additional Legal Rights For Consumers

This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with LaserPecker. Nothing in this Limited Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.

Amendment

We may update this policy at any time. The "Last Updated" date at the top shows the effective date. Your continued use of our services after the update means you accept the new policy.

Contact Us

Please contact our Customer Support Team at support@laserpecker.com for after-sales service.

NOTE: This after-sales policy may vary according to local laws and regulations, and LaserPecker reserves the right to interpret and modify this warranty policy at any time at its sole discretion.